Return and Refunds

Return & Exchange Policy

At TrustyBasket, we want you to have a smooth and worry-free shopping experience. If your product arrives damaged, we’re here to help you with an easy return or exchange process.

🔄 Returns & Exchanges (Damaged Items Only)

If you receive a damaged or defective product, you may request a return or exchange within 3 days of delivery.

To begin the process, simply send us an email at:
📩 customersupport.trusty@gmail.com

Please include:

  • Your Order Number (#)
  • A clear photo or video of the damaged product
  • A short description of the issue

This helps us verify the problem and process your request faster.

💰 Refund Processing Time

Once your return/exchange request is approved:

  • Refunds will be issued within 7–14 business days
  • Refunds are sent to your original payment method

Please note:
Processing times may vary depending on your bank/payment provider.

⚠️ Conditions

  • Return/exchange is only valid for damaged or defective items.
  • The issue must be reported within 3 days of delivery.
  • Items must be unused and in the original packaging.

📦 Non-Returnable Items

  • Items damaged due to customer misuse
  • Items returned without proof of damage
  • Products reported after 3 days of delivery

❓ Need Help?

If you have any questions about returns, exchanges, or refunds, feel free to reach out to us anytime:

📩 customersupport.trusty@gmail.com

We’re always happy to assist you.